Infinity by Maxx is an IPTV service that delivers live television and on-demand content through the internet, eliminating the need for traditional cable or satellite connections.
A minimum stable speed of 3–4 Mbps is required for streaming. Higher speeds will provide a smoother viewing experience.
Streaming for approximately four hours per day may consume around 40–50 GB per month, depending on content quality and usage.
No. Infinity by Maxx works entirely over an internet connection and does not require a satellite dish or antenna.
Yes. Your computer and TV operate independently, allowing you to browse or work while watching Infinity by Maxx TV.
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Frequently Asked Questions
Please check your spam or junk folder.
You can recharge your Infinity by Maxx TV service by purchasing a valid subscription or recharge card from our website or an authorised seller and following the activation instructions provided.
It is recommended to recharge your subscription before the current plan expires to ensure uninterrupted service.
Yes. If the subscription is not renewed before expiry, the service may be temporarily suspended until a recharge is completed.
If your recharge does not activate within the expected time, please contact our support team with your registered email and device details for assistance.
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Frequently Asked Questions
As Infinity by Maxx TV is a prepaid service, it is provided with a one-year replacement warranty on the set-top box (remote control excluded). For this reason, change-of-mind returns are generally not applicable. Return/change of mind can be discussed on a case by case basis by raising a ticket in our support section and a handling fee of $125 will be charged as handling and restocking fee for any returns that are approved. Any returns that are accepted will have a Return Authorisation Number (RAN) provided by the support team in your ticket. This needs to be provided to the customer service team to organise the return and refund, after the restocking and handling fees are deducted.
Note on fault assessment
If fault is in our product we will replace it with an alternative within the warranty period. If the fault is deemed to be outside factors such as internet service, modem, router or anything else that’s not in our control, we will inform you.
Yes. Infinity by Maxx TV box includes a one-year hardware warranty. The remote control carries a one-month warranty.
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Frequently Asked Questions
Do not reset your device. First, unplug the box for 10–15 seconds and restart it. If the issue continues, restart your internet router.
You can reach our support team through the contact form available on the Support page our website.
Please share your registered email address, device details, and a brief description of the issue to help us assist you faster.
Infinity by Maxx Where Entertainment Meets Quality
