Do not reset your box. Just restart your set top box, turn off your box by either unplugging the box from the wall socket, wait for 10-15 seconds then plug it back. NOTE: 90% of the issues are resolved by this important step. Sometimes the issue is due to your modem / router and hence you can also try to restart your modem / router. If the above does not solve your problem, please visit our support link, by selecting support from the main menu and submit a ticket.